Resources & Support

Click technical documents to navigate to a PDF version of our current Series Modular Cooling Tower Installation, Operation & Maintenance Manual. Review the maintenance section (Chapter 10) to see if it contains your needed information. If not, contact our service department by phone at (405) 979-2123 or by email at Service@TowerTechUSA.com. Before you contact us, please have the following information from your cooling tower’s nameplate ready: model number, serial number, product number, production date and estimated ship date. Also, our service department will need to know the street address where the tower is located, the name of the company using the tower and your name, title, company name, phone number and email address.

Cooling tower modules can be provided with optional basin heaters. The kit includes a control panel (NEMA 4X), a temperature sensor, heating elements (6 KW each) and factory-mounted service ports in the tower module for the sensor probe and heating elements. Each tower module must have its own dedicated control panel and sensor. Each controller can handle up to four individual heating elements. The control panel, sensor and heating elements are shipped loose with the tower module sump and must be field-mounted and -wired by the local contractor. A power supply independent of the tower fan motor power is recommended.

Click these links to learn more about preventive maintenance and repairs. To find our sales partner in your area click “Find Sales Partner”. If we have no sales partner in your area, please contact our service department: TEL (405) 979-2123 or EMAIL Service@TowerTechUSA.com. Before you contact us, please write down the following information from your cooling tower’s nameplate: model number, serial number, product number, production date and estimated ship date. Our service department will also need to know the street address where the tower is located, the name of the company using the tower, and your name, title, company name, phone number, fax number, and email address.

Using OEM parts are critical to the operation of your Tower Tech cooling tower. Our local sales partners should be able to assist you with replacement parts. To find our sales partner in your area click Find Sales Partner. If we have no sales partner in your area, please contact our parts department: (405) 290-7788 or EMAIL Service@TowerTechUSA.com. Before you contact us, please have the following information from your cooling tower’s nameplate: model number, serial number, product number, production date and estimated ship date. Our parts department will also need to know the street address where the tower is located, the name of the company using the tower, and your name, title, company name, phone number, fax number and email address.

Each quotation includes part numbers, part descriptions, parts prices, parts availability and a unique quote number. After you review our quote, please provide an approval signature at the bottom of the quote form, indicate the payment method and email it to your parts sales representative at Tower Tech. Note any comments, additions, or deletions on the form. Parts will be shipped after we receive your approved order and any applicable deposit payment (or credit is established).